Step 5: At the end of the session, you can immediately provide input on the support experience, enabling us to address session metrics and maintain a high standard of customer satisfaction and loyalty. Step 4: Our support representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including: You can then provide the support agent with your unique ID and Password. It's like having a live support agent on site We can frequently solve problems much faster and reduce your time on the phone. After the application loads you will see the following screen. With Lathem Remote Assist, you allow our support agents to view your software screen live over the internet. Select Run when prompted by your browser. This application will generate a unique ID and Password that you will share with the support agent.
Step 1: You will download a small application (by clicking below) to your desktop to enable sharing. It's like having a live support agent on site! We can frequently solve problems much faster and reduce your time on the phone. With Lathem Remote Assist, you allow our support agents to view your software screen live over the internet.
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